Cookies & Privacy Policy

In this Policy the following terms shall have the following meanings:  

• “Account” means an account required to access and/or use certain areas and features of Our Site;

• “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in this document below; and

• “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

•Our Site is owned and operated by Eunicare Limited, a limited company registered in England under company number GB8069669.

• Registered address: 20-22 Wenlock Road, London, N1 7GU.

• Address: 20-22 Wenlock Road, London, N1 7GU.

• VAT number: GB935259700.

• Data Protection Officer: Debbie Rowland

• Email address: info@blizzardhealth.com

• This Privacy Policy applies only to your use of Our Site.

• Our Site may contain links to other websites.

• Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

• Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

• Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

• Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

a)   The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in this document.
b)   The right to access the personal data we hold about you. This document will tell you how to do this.
c)   The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in this document to find out more.
d)   The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in this document to find out more.
e)   The right to restrict (i.e. prevent) the processing of your personal data.
f)   The right to object to us using your personal data for a particular purpose or purposes.
g)   The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h)   The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i)   Rights relating to automated decision-making and profiling.

• For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in this document.

• It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

• If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in this document.

• Depending upon your use of Our Site, we may collect and hold some or all of the personal [and non-personal] data set out in the table below, using the methods also set out in the table. Please also review this document for more information about our use of Cookies and similar technologies. We do not collect any ‘sensitive’ personal data and/or personal data relating to children and/or data relating to criminal convictions and/or offences.

Data Collected	How we Collect the Data
Identity Information including name, title.	You may give us your identity information by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise.
Contact information including address, email address, telephone number.	You may give us your contact confirmation by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise.
Business information including business name, job title, profession.	You may give us your business information by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise.
Payment information including card details, bank account numbers.	You may give us your payment information by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise.
Profile information including preferences, interests, login details, purchase history.	You may give us your profile information by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise.
Technical information including IP address, browser type and version, operating system, usage.	You may give us your technical information by filling in forms, entering information online or otherwise.
Data from third parties including technical information, contact information, profile information.	We may receive personal data about you from various third parties, including analytics providers such as Google; from social media platforms when you log in to our website using such social media platforms; from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and Identity, Contact, Payment and Technical Information from providers of technical, payment and delivery services.

• Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

What we Do	What Data we Use	Our Lawful Basis
To create an account and register you as a new customer.	Identity & Contact Information.	Performance of a contract with you.
To communicate with you.	Identity, Contact & Profile Informtion.	Performance of a contract with you.
To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and automated decision making to assist fraud prevention and detection.	Identity, Contact & Payment Information.	Performance of a contract with you.
Supplying you with information by email that you have opted-in-to	Identity, Contact & Technical Informtion	Necessary for our legitimate interests (to develop our products and services and grow our business)
To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.	Identity, Contact, Profile & Marketing Preference.	Performance of a contract with you.   Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services.
To enable you to take part in a competition, survey, or receive a reward for shopping with us.	Identity, Contact, Profile, Technical, Payment & Marketing Preference.	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud)   Necessary to comply with a legal obligation.
To deliver relevant website content, online advertisements, and information for you; and measure the effectiveness of the advertising provided.	Identity, Contact, Profile, Technical & Marketing Preference.	Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy).
To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences.	Technical Information.	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.	Identity, Contact, Profile, Technical, Payment & Marketing Preference.	Necessary for our legitimate interests (to develop our products and services and grow our business)
To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.	Identity, Contact & Technical Informtion.	Necessary for our legitimate interests (to improve the shopping experience of our customers)
To protect our customers, Blizzard Health and website from fraud and theft.	Identity, Contact & Profile Informtion.	Necessary for our legitimate interests (to detect and prevent fraud)
To process and deliver your orders including taking payment and communicating with you and/or the nominated recipient if delivered to another person.	Identity, Contact & Payment Informtion.	Fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services.   Necessary that we are able to verify your identity and prevent fraud.

• With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

• We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

• If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

• In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

• We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. We will keep your personal information as long as you are a customer of ours and generally for seven years afterwards to comply with legal requirements. During that time we take steps to remove any personal data as soon as we no longer need it.

• We consider you a customer:
a)    as long as you hold an open credit account,
b)    for 2 years from the point you last made a purchase from our website using a non-credit account, or
c)    during any time we are managing a customer service request from you.

• Our main operations are based in the UK and your personal information is generally processed, stored and used within the UK and other countries in the European Economic Area (EEA). In some instances your personal information may be processed outside the European Economic Area. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.

• We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office.

• We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

• If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

• In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

• We may contract with the following third parties to supply certain products and services.

Recipient	Activity Carried Out
Delivery Partners	Assisting us in delivering the products you order directly to you.
IT Partners	Supporting us in maintaining our website and other business systems including data storage facilities and providing and supporting Cloud based infrastructure used in providing our products and services.
Marketing Partners	Helping us in managing our electronic communications to you and to help us show you the advertising you are most likely to be interested in, Companies that provide marketing and advertising assistance as well as analysis of the effectiveness of our advertising and communications campaigns.
Consumer Profiling Partners	Provide us demographic or other data to help better understand customers' demographics, lifestyles or shopping.
Payment Processing Partners	Assisting us in processing credit and debit card payments and store payment information
Research & Analytics Partners	Facilitating us in contacting you directly on our behalf in order to capture your opinions on our products, services, websites and apps. We may ask these research companies to analyse the results so that we can better understand your online experience, which will help us to improve our services. We only provide them with the information they need to perform their function.

• If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in this document.

• If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in this document.

• In addition to your rights under the Data Protection Legislation, set out in this document, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.

• You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

• You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site, you may be required to submit or allow for the collection of certain data.

• You may restrict our use of Cookies. For more information, kindly review this document.

• If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

• All subject access requests should be made in writing and sent to the email or postal addresses shown in this document.

• There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

• We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

• Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

• All Cookies used by and on Our Site are used in accordance with current Cookie Law.

• Before Cookies are placed on your computer or device, you will be shown a pop-up  requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

• We use four types of categories:

i) Strictly Necessary: We do not require your consent for these Cookies. They are required for the safe operation of the site and use of all its features. They include Cookies that enable you to log into secure areas of the site and use a shopping basket. If these are disabled, then some of the necessary website functionality will be lost.

ii) Functionality Cookies: We do require your consent for these Cookies. These are used to provide added functionality to Our Site and recognise you when you return to the site, the number of visitors to the site, where visitors have come from and the pages visited. This enables us to personalise our content for you, greet you by name and remember your preferences.

iii) Performance Cookies: We do require your consent for these Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Sites/App. This helps us to improve the way the sites/App work.

iv) Targeting Cookies: We do require your consent for these Cookies. They are placed by third party advertising companies and collect information about your browsing habits in order to display advertising more relevant to your interests based on your online navigation.

• In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

• You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

• It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

• To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Debbie Rowland:

• Email address: info@blizzardhealth.com

• Postal Address: 20-22 Wenlock Road, London, N1 7GU

• We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

• Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 3 December 2021.